We want you to be happy with your purchase. If something arrives damaged, defective, incorrect, or simply isn’t right for you, please contact us and we’ll work with you to resolve it.
About AiFluence.pro and Our Brands
AiFluence.pro is an online storefront operated by Infosourceful LLC and may offer products from multiple brands, collections, and creative projects.
A product may be identified by a specific brand or collection name while still being purchased, processed, and supported through AiFluence.pro.
Unless otherwise stated on a product listing, purchases made through AiFluence.pro are subject to this Refund & Returns Policy regardless of the brand or collection associated with the product.
Your order confirmation, payment statement, packaging, or other transaction records may reference AiFluence.pro, Infosourceful LLC, or the individual brand associated with your purchase.
Returns
Most unused physical products may be returned within 30 days of delivery.
To be eligible for a return, the item must be:
- Unused and in its original condition
- Returned with any included packaging, accessories, or components
- Accompanied by your order number or other proof of purchase
Please contact us before mailing a return. We will provide return instructions and the appropriate return address.
Returns sent without contacting us first may delay processing.
Handmade and Made-to-Order Products
Many of our products are handmade or produced in small batches. Minor variations in wood grain, engraving, color, texture, placement, or other natural and handmade characteristics are expected and are not considered defects.
Made-to-order products may be returned unless the product was customized or personalized specifically for you.
Custom and Personalized Products
Products that have been personalized or customized specifically for you generally cannot be returned or exchanged unless they arrive damaged, defective, or different from what you ordered.
This includes products containing custom names, dates, logos, artwork, locations, wording, or other customer-requested modifications.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
Please include:
- Your order number
- A description of the problem
- Photos of the item and packaging when applicable
If the problem resulted from our error or damage during shipment, we will work with you to provide an appropriate replacement, repair, or refund.
Please do not discard damaged items or packaging until we have responded to your request, as photos or other information may be needed to resolve a shipping claim.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund.
Approved refunds will normally be issued to the original payment method.
The time it takes for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original shipping charges are generally non-refundable unless the return resulted from an error on our part or the item arrived damaged or defective.
Return Shipping
Unless the return is due to an incorrect, damaged, or defective product, customers are responsible for return shipping costs.
We recommend using a trackable shipping method for returned merchandise. We cannot issue a refund for returned merchandise that we do not receive.
Exchanges
Because many products are handmade or produced in small batches, direct exchanges may not always be available.
If you would like a different item, size, style, or variation, contact us. Depending on the product, we may arrange an exchange or ask you to return the original item and place a new order.
Digital Products
Digital products may include printable files, PDF downloads, templates, digital artwork, activity pages, guides, or other electronically delivered content.
Because digital products cannot generally be returned once delivered, downloaded, or accessed, digital purchases are normally non-refundable.
However, please contact us if:
- You received the wrong file
- The file is damaged, corrupted, or unusable
- You are unable to access your purchased download
- The product is materially different from its description
- You were accidentally charged more than once for the same digital product
When appropriate, we may provide a replacement file, corrected download, technical assistance, or refund.
Digital products are licensed for the use described on the applicable product page. Purchasing a digital product does not transfer ownership of the underlying copyright, artwork, design, or other intellectual property unless the product listing specifically states otherwise.
Gift Cards
Gift cards are non-refundable except where required by law.
Final Sale Items
Certain products may occasionally be designated Final Sale. If an item is not eligible for return, this will be clearly stated on the product listing before purchase.
Need Help?
For questions about a return, refund, damaged product, digital product, or other order issue, contact us directly via our support page or at support@aifluence.pro
Please include your order number when possible so we can help you more quickly.