Support
Need help with an AiFluence Pro order, product, or digital purchase? We’re happy to help.
Order Support
For questions about an existing order, please include your order number and the email address used at checkout.
We can assist with:
- Order status
- Shipping questions
- Address corrections when possible
- Damaged or missing items
- Returns and refunds
- Checkout or payment issues
Product Questions
If you have a question about a physical product before or after purchase, contact us through this support page.
Some products sold through AiFluence Pro are handmade, hand-finished, or produced in small batches. Natural materials may vary slightly in color, grain, texture, or finish.
Shipping
Physical orders are shipped according to our Shipping Policy.
Shipping options and charges are shown during checkout.
If a shipment appears delayed or arrives damaged, contact us with your order information so we can review the issue.
Returns and Refunds
Eligibility for returns and refunds is described in our Refund & Returns Policy.
If you need help with a return, include your order number and a brief description of the issue.
Digital Products
For digital purchases, we can assist with:
- Checkout and payment issues
- Missing download links
- File delivery problems
- Problems accessing purchased files
Digital-product refund terms are described in our Refund & Returns Policy. Licensing and permitted use are described in the applicable product information and our Terms of Use.
Contact
Use the contact form below to request support.
Please include enough information for us to identify the order or product involved. We typically respond within 2 business days.